Providing leaders with the tools for communicating effectively and managing conflict well.
Lisa Foulger (client) Top qualities: Great Results, Expert, High Integrity “I participated in the FIRS conflict assessment and follow on coaching consultation to interpret my results. I found the engagement with Doug extremely worthwhile, I was impressed with the insight that I gained from the consultation. Doug's ability to translate the theory and offer new perspectives easily transferred into actionable steps that I have now taken to improve my conflict resolution skills. I highly recommend the FIRS assessment to anyone wanting to strengthen their conflict resoultion skills. It was a real pleasure to work with Doug!” April 14, 2011
Libby Graves (client) "I took the FIRS conflict management assessment without any set preconceived notion of how I manage conflict. I had a fascinating conversation with Doug when he interpreted my results! The graphics made a lot of sense and in fact, the results rang very true for me. This is definitely a worthwhile, meaningful assessment and one that could prove useful for improving better teamwork, employee relations. Doug offered some very concrete ideas to put into practice. The most interesting thing I learned in the process is that we can apply these same conflict management/resolution concepts to any life situation, whether it be work related - boss-to-employee, peer-to-peer - or in the dynamics of every-day family life. I highly recommend the FIRS assessment. Doug has a world of knowledge to share in this area and he does so with a warm, yet sophisticated approach." April 30, 2011
John Hardwick (client), Project manager and performance coach, Hewlett Packard "Dr Flor’s assessment and subsequent coaching session helped me to understand 2 key aspects about how I behave in relation to others; firstly that I have strengths in versatility and collaboration that I had neither appreciated nor exploited, and secondly that I tend to give something up and compromise too easily (and that’s my current comfort zone). Knowing these facts is enabling me to seek more win-win outcomes, and I am supplementing my quest for understanding the other party’s interests/values/beliefs – so as to achieve higher value for both of us - with my own coaching skills.As an executive coach inside of my company, I can use this knowledge to ask better questions, to be more challenging, and to help my clients to gain deeper insight." April 7, 2011
Chris Sier, PCC, CUCG(Principal at Executive Potential Plus) “Doug Flor is not only a highly experienced business person but also a great coach. He uses his varied background in business, as well as therapy and as a coach to support people in achieving challenging goals, increasing their self confidence, and thriving in chaotic and difficult situations. I enjoyed working with Doug and feel he brings insightful and empathic thoughts to the coaching conversation.”April 21, 2011
Doug Harper, Senior Manager “I have known Doug for several years. He's provided helpful suggestions on the design of surveys and statistical analysis, and most recently, access to his FIRS assessment and a coaching session to help me understand my tendencies for managing conflict. Doug is trusted, knowledgeable advisor and friend.” April 14, 2011